Flight monitoring

• Lisbon Limousine will monitor all flight information in order to be proactive in reducing any unnecessary costs

Waiting time management

• Lisbon Limousine will monitor arriving flights to minimize any waiting charges (60 minutes of waiting its included in the cost starting from the plane landing)

Name boards

• Lisbon Limousine will greet guests at the airport with a noticeable Name Board, with the passenger’s names clearly displayed.

Meeting Point

• For all airport collections, Lisbon Limousine driver will meet passengers directly outside customs in the arrivals hall/Lobby (inside Airport)
• All chauffeurs offer the passenger’s luggage assistance

Journey

• Driver Escort passenger to the vehicle via the safest and fastest route
• Driver Load the passenger’s luggage in the car making sure that all the bags are accounted for
• Make the passenger comfortable; offer water, wi-fi password
• Enquire if the passenger would like to listen to the radio
• Suggest to the passenger to wear a seatbelt

Whilst driving adheres to the following points:

• Check/agree with the passenger for the most suitable in-car temperature
• Inform the passenger of the expected journey time, considering the traffic and weather conditions
• Engage in conversation only if addressed by the passenger, and respect their privacy. Keep the conversation in general terms, avoid discussing personal circumstances
• Always respect the road’s speed limit/s
• Never change rapidly and repetitively lanes

Arrival Call

• Lisbon Limousine chauffeur will call the concierge/ or assistant or client when arrives at the pick up location 10/ 15 minutes before PU Time. When Transfer out or Point to point

Arrival

• Safely bring the vehicle to a standstill, open the boot if the luggage was entered and exit the car
• Make sure that the passenger is safely exiting the car, assist if required
• Politely and warmly wish the passenger a pleasant day
• Double-check that nothing has been left behind inside the vehicle

No-Show

• A ride is considered a no-show if the client or guest, has not shown up without previous cancellation within 30 minutes after the agreed pickup time at the agreed pickup location.
• For airport or train station (only long-distance train stations) pickups the ride is considered a no-show when the User, or passenger, has not shown up without cancellation within 60 minutes after the agreed pickup time at the agreed pickup location, at which flight and train delays or earlier flights and trains lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time.

Chauffeur On Demand and Hourly Bookings

• All services for On-demand and hourly at disposal chauffeur start initiate charged from 9am to 5pm even if you need only to start at any other hour between the normal 9-5 time when you reserve a car the car is only for you or your clients for the requested days, therefore all requests before 9am will be charged has extra hour and after 5pm will be charged extra hour, on daily base rates every car for 8 hours on demand always have 150km included, for 4 hours hired it’s 75km included. Tolls and parkings are not included on the base rates costs drivers meals or Hotels if outside of Lisbon City área.