Frequently asked questions

We provide private chauffeur services with Mercedes vehicles: airport transfers, city and long-distance transfers, hourly and full-day chauffeur hire, private day tours and multi-day tours, corporate travel and roadshows, and chauffeurs for weddings and events, in Lisbon and across Portugal and Spain.

The fastest way is our online booking form: enter your pick-up, destination, date and time and you will see the fixed price for every vehicle before you pay. For tours, groups, multi-day trips or anything special, contact us or send us a message on WhatsApp and we will send you a personalised quote.

Our prices are per vehicle, not per person: the price covers everyone travelling together, up to the capacity of the vehicle. For example, an airport transfer in a V-Class costs the same for 1 or 7 passengers.

Yes, you receive a confirmation by email as soon as your payment is completed, with your booking details and our 24/7 contact number. If it does not arrive within a few minutes, check your spam folder or contact us.

We recommend booking as early as possible, especially in the high season (July to September and Christmas to New Year) and for larger vehicles. Short-notice bookings are often possible: call or message us on +351 964 120 673 and we will check availability straight away.

Yes, Lisbon Limousine operates 24 hours a day, 7 days a week, including weekends and public holidays, so early-morning and late-night flights are no problem. Our office is open Monday to Friday, 09:00 to 17:00 (Lisbon time), and our operations line answers around the clock.

All Lisbon Limousine transfers are private: the vehicle and chauffeur are reserved exclusively for you and your group, and we never share rides with other passengers.

Yes, you can book a transfer for another person: enter the main passenger’s name and mobile number in the booking form so that the chauffeur can contact them on the day. The confirmation is sent to the email address used for the booking.

Yes, you can change your booking by email or WhatsApp, subject to availability, and any difference in price is confirmed before the change is made. Changes to bookings in the high and mid season are non-refundable. See our terms and conditions for full details.

A private transfer from Lisbon Airport to central Lisbon costs from €58.30 in a Mercedes E-Class, from €79.50 in a V-Class (up to 7 passengers), from €130 in a Sprinter (up to 8) and from €150 in an S-Class. It is a fixed price that includes VAT, meet and greet and up to 60 minutes of free waiting. Enter your exact addresses in our booking form to see the final price before you pay.

The drive from Lisbon Airport to central Lisbon usually takes 20 to 30 minutes, depending on traffic and your exact address. Allow more time on weekday mornings and evenings.

Your chauffeur waits for you in the Lisbon Airport arrivals hall, holding a sign with your name. Meet and greet is included in every airport transfer: the chauffeur helps you with your luggage and walks you to the vehicle. At hotels and private addresses, the chauffeur waits at the main entrance or lobby.

Your chauffeur meets you in the arrivals area of the terminal where your flight lands, Terminal 1 or Terminal 2. We use your flight number to check the terminal and your landing time, so please always include it in your booking.

Call or WhatsApp our 24/7 line on +351 964 120 673 and we will guide you to your chauffeur straight away. Please stay in the arrivals area and do not leave with another driver.

The chauffeur waits free of charge for 60 minutes after landing for flights from inside the Schengen area, 90 minutes for flights from outside the Schengen area and 15 minutes after the booked time at hotels, stations and other addresses. This allows time for passport control and baggage collection. Extra waiting is charged at the hourly rate of the vehicle.

We track your flight and automatically adjust the pick-up to the real landing time, so please always give us your flight number. If your flight is badly delayed or cancelled, call or message our 24/7 line on +351 964 120 673 as soon as you know. If a delay goes beyond the included waiting time and we have not heard from you, the booking is treated as a no-show.

Your confirmation includes our 24/7 operations number, +351 964 120 673. Your chauffeur may also contact you 15 to 20 minutes before the pick-up. For any change or urgent question on the day, please call or message the operations line, as chauffeurs cannot answer the phone while driving.

Yes, you can add extra stops to your transfer: tell us when you book, or as soon as possible afterwards, so that we can plan the route and confirm the price. Stops requested on the day may be charged as extra time.

Yes, you can book your transfer to Lisbon Airport in the same booking form, as a separate journey or together with your arrival. We recommend a pick-up time that gets you to the airport at least 2 hours before flights within Europe and 3 hours before other international flights.

Yes, we collect passengers at the Lisbon Cruise Terminal at Santa Apolónia and drive them to the airport, their hotel or on a private tour. Give us your ship name and arrival time when you book.

Transfers have a fixed price based on the route and the vehicle you choose, shown before you pay. Traffic or a delayed flight never changes it. Hourly hire is charged per hour with a minimum of 4 hours, and full days are charged per day. See our service rates for the current prices.

Every Lisbon Limousine price includes a professional chauffeur, a Mercedes vehicle, fuel, VAT, meet and greet at the airport, flight tracking, the included waiting time and complimentary bottled water. All prices are in euros.

There are no hidden charges: transfer prices are fixed and include VAT. Extras apply only if you ask for them or if the service changes: extra waiting time, extra stops, extra hours or kilometres on hourly and full-day services, tolls and parking on hourly and full-day services, child seats and undeclared excess luggage. Any extra is explained to you in advance.

You can pay online by any major credit or debit card, Apple Pay or Google Pay through our secure payment partner, Stripe. For companies, groups and tours we can also accept a bank transfer when agreed in advance. Your booking is confirmed once payment is received.

Yes, transfers and chauffeur services are paid in full when you book. For multi-day and custom tours, a 50% deposit secures the booking and the balance is due 15 days before the start date.

No, you do not pay the chauffeur: your booking is paid online in advance and the chauffeur does not handle payments. Any extra agreed on the day, such as additional waiting or stops, is settled directly with our office.

Yes, an invoice is issued for every booking. If you need it in your company’s name, add the company name and VAT number when you book, or email us at [email protected] after booking.

From time to time we offer seasonal prices and packages, for example for return transfers, tours and events, and we prepare tailored proposals for companies with regular travel. Contact us to hear about the current options.

Tips are not included in the price and are never expected. If you were happy with your chauffeur, a tip is always appreciated, but it is entirely up to you.

Transfers for dates between 1 April and 31 October, or between 20 December and 5 January, are non-refundable. In the low season (6 January to 31 March and 1 November to 19 December) you get a full refund for cancellations made at least 48 hours before the service, a 50% refund between 48 and 24 hours before, and no refund within 24 hours; processing fees are deducted from refunds. Premium vehicles and group bookings have their own rules: see our terms and conditions.

Tours taking place between 1 April and 31 October, or between 20 December and 5 January, are non-refundable. For day tours in the low season you get a full refund 30 days or more before the tour, a 50% refund 15 to 29 days before and no refund within 14 days; processing fees and non-refundable costs such as tickets and guides are deducted. Multi-day and custom tours follow similar rules: see our terms and conditions.

If you do not appear within the included waiting time and have not contacted us, the service is treated as a no-show and is not refunded. If you are running late, call or message us on +351 964 120 673 straight away and we will do our best to help.

Each passenger can bring one checked suitcase (up to 158 cm in total dimensions) and one hand item, as long as it fits in the vehicle you book. Please tell us about extra or oversized items such as golf bags, skis, bicycles, prams or instruments when you book, so that we can send a vehicle with enough space. Undeclared excess luggage may be charged or, if it does not fit, refused.

As a guide: the Mercedes E-Class fits 1 medium or 2 small suitcases, the S-Class 2 bags, the Mercedes-Maybach GLS 2 to 3 bags, the V-Class 9 to 10 bags and the Sprinter up to 20 bags. Travelling with more luggage? Choose the V-Class or the Sprinter, or ask us for advice.

Yes, child seats and boosters are available on request, and Portuguese law requires them for children under 12 years old and shorter than 135 cm. Request them when you book and tell us the age and weight of each child; child seats may have a small extra charge. For safety reasons we cannot transport a child without the right seat if it was not requested in advance.

Yes, pets are welcome when declared at booking. Tell us the type and size of the animal so that we can plan the right vehicle. Small pets should travel in a carrier.

Yes, we assist passengers with reduced mobility: tell us about any accessibility needs when you book. Our chauffeurs will help you, and we do our best to arrange a suitable vehicle, although specially adapted vehicles cannot always be guaranteed.

Our fleet is made up of Mercedes-Benz vehicles: the E-Class executive sedan (up to 3 passengers), the S-Class luxury sedan (up to 3), the Mercedes-Maybach GLS (up to 3), the V-Class business van (up to 7) and the Sprinter minibus (up to 8). For larger groups we provide minibuses and coaches of up to 60 seats. See our fleet for photos, luggage space and prices.

Choose your vehicle by the number of passengers and the amount of luggage: the E-Class suits up to 3 passengers with light luggage, the V-Class up to 7 passengers with 9 to 10 bags, and the Sprinter up to 8 passengers with up to 20 bags. If you are not sure, tell us your group size and luggage and we will recommend the best option.

Yes, every vehicle has complimentary bottled water, and the S-Class, Mercedes-Maybach GLS and Sprinter have complimentary Wi-Fi on board. If you need Wi-Fi in another vehicle, mention it when you book. All our vehicles are air-conditioned and cleaned before every service.

No, smoking (including e-cigarettes and vapes), alcohol and drugs are not allowed in any of our vehicles. Cleaning or damage fees apply in case of excessive soiling or damage; see our terms and conditions.

Yes, you will receive the vehicle category you booked. In the rare event of a breakdown, we replace it with a similar or higher category vehicle at no extra cost.

Yes, you can hire a chauffeur by the hour from €40 per hour in a Mercedes E-Class (€50 in a V-Class, €68.75 in an S-Class), with a minimum of 4 hours and 18.75 km included per hour. A full day covers 8 hours between 09:00 and 17:00 and 150 km, from €320. Extra hours and kilometres, tolls and parking are charged separately. See our service rates.

Yes, we drive from Lisbon and Lisbon Airport to Sintra, Cascais, Estoril, Óbidos, Fátima, Évora, Porto, the Algarve and anywhere in Portugal and Spain. Long-distance transfers have a fixed price, shown in our booking form before you pay, and we send a quote for journeys with several stops.

Yes, our private transfers with stops between Lisbon, Porto and the Douro Valley let you visit Óbidos, Nazaré, Fátima, Coimbra or Aveiro on the way, with your chauffeur waiting while you explore. See our routes and prices or ask us for a custom route.

Yes, we run private half-day, full-day and multi-day tours from Lisbon to Sintra, Cascais, Óbidos, Fátima, Évora and the Douro Valley, with your own chauffeur and vehicle. See our tours or ask us for a tailored itinerary.

Yes, we work with companies and event organisers: chauffeurs for executives, roadshows, conferences, incentive groups and events, with one point of contact, flexible billing and invoices in your company’s name. Contact us to discuss your requirements.

Yes, we provide chauffeur-driven Mercedes cars for weddings and events in Lisbon and the surrounding area, from a luxury car for the couple to vans and minibuses for guests. See our wedding chauffeur service or contact us with your date.

Yes, Lisbon Limousine is operated by Auto T. Andrafer, Lda., a licensed passenger transport and travel company working since 1968 (RNAVT 6789, RNAAT 556/2014, IMT licence 1254/2001). All services are covered by passenger transport liability insurance, and our chauffeurs are professional and fully licensed.

Yes, our chauffeurs and our booking team speak English, so you can communicate easily before and during your trip.

A private chauffeur gives you a fixed price, a guaranteed pick-up and a level of service that taxis and ride-hailing apps cannot promise:

• A fixed price agreed in advance, with no surge pricing
• A guaranteed pick-up time, with flight tracking
• Meet and greet in the arrivals hall
• Professional chauffeurs and clean Mercedes vehicles
• 24/7 support from our own team

Contact us as soon as possible with your booking details: items found in our vehicles are kept for 30 days. We can arrange to send them to you, with the delivery cost paid in advance by you.

Send complaints in writing to [email protected] within 7 days of the service, or use Portugal’s official electronic complaints book at livroreclamacoes.pt. We are always happy to hear your feedback, and if you enjoyed your trip, a review on Tripadvisor or Google helps us a lot.