FAQ

We offer premium private transfers (airport, city, intercity), corporate and business travel, private tours and multi-day tours, event and wedding chauffeurs, hourly chauffeur service and special transfers tailored to your needs.

Yes. Lisbon Limousine operates 24 hours a day, 7 days a week, including weekends and public holidays. Early-morning and late-night pickups are available upon request and confirmed in advance.

You can book online using our booking section or contact us with your trip details (pickup, destination, date/time, number of passengers and vehicle preference) and we’ll reply with a personalised quote.

Yes, full payment is typically required at the time of booking for confirmation. Specific terms are provided on your booking confirmation.

Yes. Lisbon Limousine is a fully licensed and insured professional chauffeur service, operating in compliance with Portuguese transport regulations. All services are provided by experienced, professional chauffeurs.

From time to time we offer seasonal pricing or packages (e.g., tours, events). Contact us for best available options and seasonal promotions.

All our transfers are private. Your vehicle and chauffeur are exclusively for your group — no shared rides

Yes — changes can be made up to 24 hours before departure. If modifications affect availability, pricing or vehicles, new charges may apply.

We monitor flight or train schedules and adjust pickup accordingly. For major schedule changes, please contact us on our 24-hour support number listed on your confirmation.

At airports we meet you in the arrivals hall holding a sign with your name. For hotels or private addresses, meet at the main entrance or lobby. Please check your confirmation for detailed instructions.

For flights, the driver waits up to 60 minutes after landing for Schengen Area for non Schengen Area driver waits up to 90 minutes after landing to allow for disembarking and customs; please contact us for extended waiting.

Yes. We offer hourly chauffeur services for business meetings, events, city use, weddings and flexible itineraries. Hourly bookings include a dedicated chauffeur and vehicle for the reserved time period.

Yes. All airport transfers include Meet & Greet. Your chauffeur will be waiting in the arrivals hall with a name sign, assist with luggage and escort you directly to the vehicle.

We monitor flight arrivals in real time. Your chauffeur adjusts the pickup automatically according to the actual landing time, so you don’t need to worry about delays.

Each passenger may bring one standard suitcase plus a carry-on (up to 140 cm total). For extra luggage, advise in booking comments so we can plan vehicle space.

Yes. Child seats and boosters can be provided upon request — just include details in your booking.

Pets are allowed but must be declared during booking so we can allocate the proper vehicle and guidelines.

Pricing depends on service type, vehicle selected, distance and extras. For fixed services like airport transfers, a set price is given at booking; hourly services are charged per hour.

Extra fees may apply for excess waiting time, additional stops, tolls, fuel surcharges and special equipment. These are confirmed at booking.

We accept secure online credit card payments, payment links.

No. All pricing is transparent and confirmed in advance. Any additional charges (extra stops, extended waiting, special requests) are clearly communicated before confirmation.

Cancellation conditions depend on the service type, vehicle and date. Clear cancellation terms are always provided in writing at the time of booking confirmation.

If a passenger does not show up without notice, the service may be considered a no-show according to our service agreement. Full details are included in your booking confirmation.

Please bring a printed or digital copy of your booking confirmation. Also carry personal ID, travel documents and chargers as needed.

Drivers are generally punctual. If there’s a delay of more than 5–10 minutes, please contact our 24-hour support line on your confirmation.

Yes, additional stops can be added — just request them in advance so we can adjust your itinerary and pricing

You’ll receive a feedback form after your trip. You can also email or use the Consumer Complaints and Suggestions page on our site.

Contact us immediately. Lost items are kept for 30 days; return shipping is at your expense.

Absolutely — reviews help us and future customers. Share your experience on review platforms or with friends

Our fleet includes Mercedes-Benz luxury vehicles, such as:

• Executive sedans (E-Class / similar)

• Luxury vans (V-Class, Sprinter 8 seater)

• Minibuses for larger groups (16 seats and so on)

You can view full details on our Fleet page and choose the best option for your group size and luggage.

Yes. All vehicles are air-conditioned, clean and well-maintained, and typically include complimentary bottled water. Wi-Fi may be available depending on the vehicle and service type.

When booking, simply provide:

• Number of passengers

• Amount of luggage

• Type of service

We’ll recommend the most suitable vehicle to ensure comfort and safety.

Yes. We provide corporate chauffeur services for executives, roadshows, conferences, meetings and long-term partnerships. Dedicated account support is available for business clients.

Yes. We issue VAT invoices upon request. Please provide your company billing details during booking or after confirmation.

You’ll receive a 24/7 contact number in your booking confirmation. Our team is available to assist with urgent changes, delays or questions at any time.

Lisbon Limousine offers:

• Guaranteed pickup times

• Professional licensed chauffeurs

• Luxury vehicles

• Fixed pricing (no surge pricing)

• Personalized service and support

Ideal for airport transfers, business travel and special occasions.